Responsible Gaming at fa99911

1 Age Restriction Policy

fa99911 maintains a strict minimum age requirement of 18 years for all registered players. This is a non-negotiable condition of using the platform, and it applies equally to all players across Bangladesh — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, or any other location.

During the account registration process, all players are required to confirm that they are at least 18 years of age. As part of our Know Your Customer (KYC) process, we verify age and identity using government-issued documentation such as a National Identity Card (NID) or valid passport. Accounts that cannot be verified as belonging to an adult player will be suspended pending further review or permanently closed.

If fa99911 has reasonable grounds to suspect that a registered account is being operated by, or on behalf of, a person under the age of 18, the account will be immediately frozen and all pending withdrawals will be withheld while an investigation is carried out. Any winnings accrued during the period of suspected underage use may be forfeited.

Parental Controls

If you share a device with minors, we recommend using dedicated parental control applications to restrict access to online gambling sites. Free tools such as Net Nanny, Qustodio, and built-in screen time settings on Android and iOS devices can be configured to block gambling-related content. fa99911 encourages all parents and guardians in Bangladesh to take an active role in managing their children's internet activity.

2 Our Commitment to Safe Play

At fa99911, responsible gaming is not a regulatory checkbox — it is a core part of how we operate. We believe that gambling should be an enjoyable form of entertainment, and we are committed to ensuring that it remains that way for every player on our platform. Our responsible gaming programme is built around three principles: prevention, intervention, and support.

Prevention means equipping every player with the tools and information they need to make informed decisions about their gambling activity before problems arise. This includes deposit limits, session time reminders, and clear access to self-assessment tools.

Intervention means that fa99911 proactively monitors player behaviour for signs of harmful gambling patterns. Our responsible gaming team is trained to identify accounts showing indicators of distress — such as extended play sessions, rapid deposit escalation, or frequent chasing of losses — and to reach out with support offers before the situation worsens.

Support means that if a player recognises a gambling problem or receives a concern from our team, they have immediate access to effective tools and professional resources. From temporary time-outs to permanent self-exclusion, from deposit limits to direct referral to counselling services, fa99911 makes it easy — not difficult — to take action.

3 Self-Exclusion Options

Self-exclusion is one of the most powerful tools available to players who feel that their gambling is becoming difficult to control. When you self-exclude on fa99911, your account is immediately suspended and you will be unable to log in, deposit, or place bets for the duration of the exclusion period you have chosen.

Available Self-Exclusion Periods

fa99911 offers a range of self-exclusion durations to suit different circumstances:

• 30 days — a short-term break for players who want a brief pause from gambling activity;
• 90 days — a medium-term exclusion to allow time for reflection and recovery;
• 6 months — a longer-term break for players dealing with more serious concerns;
• 1 year — an extended exclusion for players who need a significant period away from gambling;
• Permanent exclusion — for players who wish to close their account indefinitely with no option to reopen it.

How to Request Self-Exclusion

4 Deposit and Wagering Limits

Setting deposit and wagering limits is a proactive way to keep your gambling within a budget you are comfortable with. fa99911 provides flexible limit controls that you can activate at any time through your account settings or by contacting our support team.

Deposit Limits

You can set a maximum deposit amount for any of the following time periods:

• Daily deposit limit — the maximum amount in Bangladeshi Taka (৳ BDT) you can deposit within a 24-hour period;
• Weekly deposit limit — the maximum you can deposit across a rolling 7-day window;
• Monthly deposit limit — the maximum you can deposit across a rolling 30-day window.

Reducing a deposit limit takes effect immediately. Increasing a deposit limit requires a 7-day cooling-off period before it becomes active — this delay is intentional and is designed to prevent impulsive decisions made during periods of elevated play.

Loss Limits

In addition to deposit controls, fa99911 allows you to set a maximum loss threshold — the amount in ৳ BDT beyond which no further bets will be accepted within the defined time period. Loss limits are an effective tool for players who want to manage the financial impact of an extended losing run without having to manually monitor their balance.

Wagering Limits

You may also set per-bet or per-session wagering caps to restrict the size of individual wagers placed on casino games and sports betting markets. This is particularly useful for players who enjoy live cricket betting or jackpot slots but want to avoid placing large single bets in the heat of the moment.

5 Time-Out and Cool-Off Features

Sometimes a short break is all that is needed to regain perspective. fa99911's time-out feature allows you to pause your account for a brief period without committing to a full self-exclusion. During a time-out, your account is suspended but can be reactivated once the period expires — no re-verification process is required.

Available Time-Out Durations

• 24 hours — an overnight break to clear your head;
• 48 hours — a two-day pause for players who feel they are playing too frequently;
• 7 days — a one-week break for players who want a more meaningful pause;
• 30 days — a full month away from the platform to rest and reflect.

Session Time Reminders

fa99911 can send you automatic notifications to alert you when you have been playing continuously for a set period of time. You can configure session reminders at 30-minute, 1-hour, or 2-hour intervals. When the reminder triggers, you will see an on-screen notification prompting you to take a break, review your balance, or consider logging out. These reminders are enabled by default for all accounts but can be adjusted in your account settings.

Reality Checks

For players who prefer an objective overview of their activity, fa99911 provides a "reality check" dashboard accessible from the account settings page. This dashboard displays your net win/loss for the current session, total time spent on the platform, cumulative deposits over the past 30 days, and your current account balance. Reviewing this information periodically can help you make more informed decisions about continuing to play.

6 Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. The following warning signs may indicate that gambling is no longer a recreational activity and has started to cause harm. If you recognise several of these patterns in your own behaviour, we strongly encourage you to take action using the tools described on this page, or to speak with a professional counsellor.

• Spending more money on gambling than you originally intended or can afford to lose.
• Gambling with money set aside for essential expenses such as rent, food, utilities, or bKash/Nagad bill payments.
• Chasing losses — increasing bet sizes or deposit amounts in an attempt to recover money that has already been lost.
• Lying to family members, friends, or colleagues about the extent of your gambling activity or the money involved.
• Feeling restless, irritable, or anxious when not gambling, or using gambling as a way to escape stress or emotional problems.
• Neglecting work, studies, family responsibilities, or social activities because of gambling.
• Repeatedly trying to cut back on gambling but finding it difficult or impossible to follow through.
• Borrowing money, taking loans, or selling personal items to fund gambling activity.
• Continuing to gamble despite experiencing significant financial, relationship, or health consequences.
• Gambling for longer sessions than planned or being unable to stop once you have started.

7 Player Protection Tools

fa99911 provides a comprehensive suite of player protection tools that are available to every registered player at no cost. These tools are designed to give you meaningful control over your gambling activity and to make it easy to act on responsible gaming concerns the moment they arise.